If I ever hear the words 'best practice' again...
...it will be too soon!
How is it we're still using/hearing this term today for our HR and people practices? In a world where we should be providing a consumer-like experience for our team members specific to them and their work situations, how are we still rolling out the 'best practice' phrase?
I've had some great discussions and robust conversations with friends and colleagues who feel there is still a place for using this term. I don't disagree. When it comes to operational elements of a business - factory lines, operational practices - that's where the actual definition applies well:
"A procedure that has been shown by research and experience to produce optimal results and that is established or proposed as a standard suitable for widespread adoption" (Merriam-Webster).
But when it comes to your people, we can't fall into the trap of taking the same approach of other organisations and applying that to your people and their experiences. A classic example is that of the annual performance review. Born out of a by-gone era, it quickly became 'best practice' well past it's use-by date until organisations started realising the madness of it all.
By all means explore and learn from what other organisations are doing. Taking the 'poach approach' can work, and often leads to even more innovation. However, this needs to be partnered with taking a step back and really thinking about whether that practice / benefit / approach will work for your people, your customers, your business.
When I hear the term 'best practice' now, I'll assume it's an unfinished statement. "You best practice....what? The piano? Ball skills?" Let's change the language to 'experiences' and what your people and customers need.
Bron Hall is the Principal Consultant for Workplace Redesign, employee & customer experience specialist, and passionate advocate for NZ Inc.
Workplace Redesign. Helping New Zealand's organisations succeed through progressive and innovative workforce and workplace practices.
Website: workplaceredesign.com
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